Jillian Mueller is a UX Content designer and writer living and working in Charlotte, NC.

Currently the lead UX content strategist for the myAT&T native app at AT&T Digital Merch Studio and freelance copywriter for several leading digital publications.

Before that, UX Content design at Wells Fargo and freelance copywriter, social media marketer, and PR specialist with agency experience.

About

After starting my career in financial services, I transitioned to writing and communications in 2016 and entered the UX writing field in 2020.

I am the lead content strategist in a team that creates data-driven and customer-focused user experiences. Working closely with UX designers, developers, product managers and business stakeholders, I develop concise, cutting-edge, and user-friendly experiences and content.

During my time at AT&T, i’ve worked on major product launches, such as AT&T Internet Air, Fiber internet, the FirstNet and Family program, and the fall 2022 iPhone release content.

I also work on design overhauls as AT&T strives to provide cutting edge content in the UX space. I’ve worked on new Profile, Shop, and Payment flows within the myAT&T native app, and updates to the web profile page.

I formulate A/B tests, create white cards and content strategies, and work on high profile projects such as Apple product releases and the launch of AT&T’s Fiber and Internet Air products.

Selected UX Projects

myAT&T app Shop experience redesign

Figma content retention system

myAT&T Welcome Center Card content & strategy

myAT&T app payment flow redesign (coming soon)

myAT&T app support lander redesign (coming soon)

AT&T Profile and Authentication flow redesign (launching 2024)

AT&T FirstNet and Family program (foundational UX content)

Selected Copywriting projects

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